Invoice Terms and Conditions

TRIPLE TWO ENGINEERING LIMITED
trading as MR4X4 (The Company)

Specialist Servicing for Range Rovers, Land Rovers & High-End Luxury 4×4 Vehicles.

Applicable to all invoices for servicing, repair, and maintenance

1. PAYMENT TERMS – IMMEDIATE UPON PRESENTATION

1.1 All invoices are due for immediate payment in full upon presentation. Presentation occurs when the invoice is handed to the Customer (physically or electronically) or when the Customer is notified that the vehicle is ready for collection.

1.2 The Company is not obliged to release the vehicle, keys, or any other property until payment has been made in cleared funds.

1.3 Accepted payment methods: bank transfer (faster payments/CHAPS), debit/credit card, or cash (subject to anti‑money laundering limits). Cheques are not accepted unless agreed in writing 7 days in advance.

1.4 If payment is not made on presentation, the Company may:

• Refuse to start or complete any further work;
• Apply daily storage charges (see clause 8);
• Exercise a particular lien over the vehicle and any other goods belonging to the Customer in the Company’s possession;
• Transfer the debt to a third‑party collection agency immediately, with all associated costs borne by the Customer.
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2. NO FAULT ON CUSTOMER SUPPLIED PARTS

2.1 Where the Customer supplies any parts, components, fluids, or accessories (“Customer Supplied Parts”), the following applies notwithstanding any other term:

2.2 No warranty or fitness – The Company gives no warranty, condition, or representation as to the quality, safety, compatibility, performance, or legality of Customer Supplied Parts.

2.3 No liability – The Company accepts no liability for any loss, damage, injury, death, or mechanical failure arising directly or indirectly from:

• Defects in Customer Supplied Parts;
• Incorrect fitment due to dimensional or specification variance;
• Interaction between Customer Supplied Parts and other vehicle systems;
• Failure of Customer Supplied Parts to meet legal or manufacturer standards.

2.4 Indemnity – The Customer indemnifies and holds harmless the Company against all claims, costs, proceedings, fines, and expenses arising from the use or fitment of Customer Supplied Parts.

2.5 Labour only limited guarantee – The Company guarantees only that its workmanship in fitting Customer Supplied Parts is free from gross error for 5 days or 100 miles (whichever first occurs). This does not cover subsequent failure of the part itself.

2.6 Inspection disclaimer – The Company is not obliged to inspect or test Customer Supplied Parts before fitment. If the Company recommends against fitting a part and the Customer insists, the Customer must sign a written waiver before work proceeds.

2.7 Removal costs – If a Customer Supplied Part fails and causes damage, the Customer pays all costs of removal, diagnosis, and remedial work, including fitting of replacement parts supplied by the Company.

2.8 Statutory confirmation – For the avoidance of doubt, where any non‑conformity or defect arises from Customer Supplied Parts, section 19(2) of the Consumer Rights Act 2015 provides that this does not constitute a failure by the Company to conform to the contract. The Customer’s statutory rights are not otherwise affected.

3. COMPANY SUPPLIED PARTS – TITLE AND RISK

3.1 Title to any parts supplied by the Company remains with the Company until the invoice (including for those parts) is paid in full.

3.2 Until title passes, the Customer holds the parts as bailee. The Company may repossess and remove parts without notice if payment is overdue, entering premises if necessary.

3.3 Risk in all parts passes to the Customer upon delivery to the vehicle or premises.

4. LIABILITY LIMITATION (CRITICAL FOR 4X4 WORK)

4.1 The Company’s total liability to the Customer for any claim arising from services or parts (whether in contract, tort, negligence, or statute) is limited to the invoice value of the work performed.

4.2 In no event shall the Company be liable for:

• Consequential, indirect, or special losses;
• Loss of profit, revenue, or business opportunity;
• Loss of use of the vehicle;
• Towing, recovery, or alternative transport costs;
• Damage to third‑party property or injury to third parties (except where caused by the Company’s gross negligence).

4.3 Nothing in these terms excludes or limits liability for death or personal injury caused by the Company’s negligence, or for fraud.

4.4 The Customer acknowledges that Range Rovers, Land Rovers & High‑End Luxury 4×4 vehicles may be used off‑road or in extreme conditions. The Company gives no warranty that any repair or service will withstand extraordinary use beyond manufacturer recommendations.

5. CUSTOMER’S OBLIGATIONS

5.1 The Customer must disclose any known faults, modifications, accident history, or aftermarket installations before work commences.

5.2 The Customer must ensure the vehicle is insured for its full value while on the Company’s premises. The Company’s premises liability insurance covers fire, theft, and accidental damage only up to £100,000 per vehicle. The Customer is responsible for any excess.

5.3 The Customer must provide lawful authority to work on the vehicle i.e. providing keys to the said vehicle.

6. QUOTATIONS, VARIATIONS, AND ADDITIONAL WORK

6.1 Quotations are estimates only unless expressly stated as “fixed price” in writing.

6.2 If during servicing the Company discovers additional work required for safety or roadworthiness, the Company will notify the Customer.

6.3 Any additional work approved by the Customer will be invoiced on the same terms (immediate payment on presentation for that work upon completion).

6.4 Price variation – The Company reserves the right to vary the quoted price if:

• Additional work is required that could not reasonably have been foreseen at the time of quotation;
• The Customer’s vehicle is found to have modifications, damage, or wear that materially affect the scope of work;
• The cost of parts increases between quotation and the date of work due to supplier price changes or currency fluctuation.

6.5 The Company will notify the Customer of any price variation before proceeding. The Customer may cancel the additional work without charge but remains liable for work already carried out at the quoted price.

7. WARRANTY ON COMPANY’S LABOUR AND PARTS

7.1 The Company warrants its labour and supplied parts for 3 months from the date of invoice, except:

• Consumables (fluids, filters, bulbs, belts, brake pads/discs);
• Parts subject to fair wear and tear;
• Work on vehicles over 10 years old or with over 100,000 miles (warranty reduced to 15 days).

7.2 Warranty is void if the vehicle has been modified, neglected, misused, or serviced by a third party without the Company’s written consent.

7.3 Warranty claims must be made in writing within 5 days of the defect appearing. The Customer must return the vehicle to the Company’s premises at their own cost. No refunds – remedy is re‑repair or replacement part only.

8. STORAGE AND LIEN

8.1 If a vehicle is not collected within 72 hours of completion notification (and payment), storage charges apply:

• £25 + VAT per day

8.2 The Company has a general lien over the vehicle and any other goods of the Customer in its possession until all outstanding invoices (including past debts) are paid in full.

8.3 After 90 days of non‑payment, the Company may sell the vehicle by private treaty or auction, applying proceeds to the debt and storage costs, and holding any surplus for the Customer.

9. DATA PROTECTION (UK GDPR COMPLIANCE)

9.1 For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Triple Two Engineering Limited is the Data Controller of your personal data.

9.2 Personal data collected – The Company collects and processes: customer name, address, telephone number, email address, vehicle registration number, vehicle identification number (VIN), payment details, service and repair history, and any correspondence with the Company.

9.3 Purpose and lawful basis – Processing is for:

• Performing the service contract (Article 6(1)(b));
• Complying with legal obligations (Article 6(1)(c));
• Legitimate interests in debt recovery, fraud prevention, and business administration (Article 6(1)(f)).

9.4 Retention periods – Data retained:

• Customer/vehicle records: 6 years from last invoice;
• Service history: duration of ownership plus reasonable period;
• Payment data: 6 years;
• CCTV: 30 days.

9.5 Data sharing – Shared with subcontractors, payment providers, debt collection agencies, and regulators as required. All third parties are contractually bound to security and limited use.

9.6 Your rights – Access, rectification, erasure, restriction, portability, and objection.

9.7 Exercising rights – Contact Data Protection Point of Contact at info@MR4X4.co.uk. Response within one calendar month, free of charge.

9.8 Complaints – Right to complain to the ICO (www.ico.org.uk / 0303 123 1113).

9.9 Security – Appropriate technical and organisational measures are in place,

10. COMPLAINTS PROCEDURE

10.1 Objective – The Company is committed to resolving disputes fairly, transparently, and promptly.

10.2 Informal resolution – The Customer is encouraged to raise any concern verbally with the workshop manager or service advisor at the time of collection or within 5 days of the work being completed.

10.3 Formal complaint – If informal resolution is not possible, the Customer must submit a formal complaint in writing to:

Complaints
Triple Two Engineering Ltd
13 Ferrier Street, London, SW18 1SN
info@MR4X4.co.uk

The complaint must include:

• Customer’s name, contact details, and vehicle registration;
• Invoice number and date of work;
• Clear description of the issue and outcome sought;
• Any supporting documentation.

10.4 Time limits – No formal complaint will be considered if submitted more than 15 days after the Customer became aware (or should reasonably have become aware) of the grounds for the complaint, unless good reason is shown for the delay.

10.5 Acknowledgment – The Company will acknowledge receipt within 5 working days.

10.6 Investigation and response – The Company will provide a final written response within 28 calendar days of acknowledgment, stating:

• Findings;
• Whether the complaint is upheld, partially upheld, or rejected;
• Proposed remedial action (if any);
• The Customer’s further options if not satisfied.

If the investigation cannot be completed within 28 days, the Company will explain the delay and provide a revised date within a further 14 days.

10.7 Remedies – Where a complaint is upheld, the Company may offer:

• An apology;
• Re-performance of the disputed work at no additional cost;
• A partial or full refund of the invoice value;
• Compensation for proven direct loss (subject to clause 4).

10.8 Alternative Dispute Resolution (ADR) – If the Customer remains dissatisfied, they may refer the complaint to The Motor Ombudsman:

Tollgate Business Park, Colchester, Essex CO3 8AB

Tel: 0345 241 3008 | www.themotorombudsman.org

The Company agrees to cooperate fully with The Motor Ombudsman.

10.9 When ADR is not available – The Motor Ombudsman will only consider complaints where:

• The internal complaints procedure has been followed;
• The complaint relates to work carried out within the UK;
• The Customer is a consumer (not a business);
• The claim value is within the Ombudsman’s limits.

Business customers may instead pursue legal proceedings (see clause 15).

10.10 Legal proceedings not prejudiced – Using the complaints procedure or ADR does not affect the Customer’s right to issue court proceedings, subject to any applicable time limits.

10.11 Records – The Company will retain records of all formal complaints for 6 years (see clause 9.4).

11. STANDARD OF SERVICE (CONSUMER RIGHTS ACT 2015)

11.1 The Company warrants that all services shall be performed with reasonable care and skill as required by section 49 of the Consumer Rights Act 2015.

11.2 This warranty is subject to the exclusions and limitations set out elsewhere in these terms, including but not limited to clauses 2 (No Fault on Customer Supplied Parts) and 4 (Liability Limitation).

11.3 The standard of reasonable care and skill shall be assessed by reference to industry standards for Range Rovers, Land Rovers & High‑End Luxury 4×4 servicing at the time of the work, having regard to the age, condition, and value of the vehicle.

12. CONSUMER’S SHORT‑TERM RIGHT TO REJECT – PARTS

12.1 Where the Company supplies parts to a Customer acting as a consumer, the Customer has a statutory short‑term right to reject parts within 30 days of delivery under section 20 of the Consumer Rights Act 2015.

12.2 To exercise this right, the Customer must return the relevant part(s) to the Company’s premises in the same condition as when supplied, with proof of purchase.

12.3 This right does not apply to:

• Customer Supplied Parts (see clause 2);
• Parts that have been fitted, used, or modified after supply;
• Consumable parts (fluids, filters, bulbs, belts, brake pads/discs, etc.);
• Parts ordered specially for the Customer that are not standard stock items.

12.4 If the short‑term right to reject is validly exercised, the Company will refund the price of the part within 14 days. The Company is not obliged to refund labour costs incurred in fitting or removing the rejected part.

13. GOVERNING LAW AND JURISDICTION

These terms are governed by the laws of England and Wales. Any dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales.